FAQ

Frequently Asked Questions

 

📦 1. How long does shipping take?
The average delivery time is around 15 business days, depending on the product and destination. Since we work with international warehouses, delivery times may vary slightly, but we ensure tracking and full support for every order. For more details, please visit our Shipping & Handling page.

🌍 2. Where do you ship to?
We currently ship to United States, mainland Portugal, the islands, most European Union countries. For other destinations, please contact us before placing your order.

💌 3. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can follow the status of your order through the provided link or reach out to us if you have any questions.

🎁 4. What if my item arrives damaged or defective?
If you receive a damaged or defective item, please email us within 7 days of delivery, including a photo of the item and your order number. We’ll do our best to resolve the issue with a replacement or refund.

🔁 5. Do you accept returns?
Yes! We accept returns within 14 days of delivery, as long as the item is in unused, original condition and in its original packaging.

🐾 6. Are your products tested?
All of our products are carefully selected with a focus on comfort, quality, and style. We only work with trusted suppliers that meet verified quality standards.

📧 7. How can I contact you?
Send us an email at info@thegoldengio.com or visit our Contact page. We’re always happy to help!